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Emergency medical dispatcher Opportunities

Emergency medical dispatcher

Emergency medical dispatchers handle calls from the public and GPs requesting an ambulance.

Salary

£24,000 - £29,000

Typical hours

37 to 39 a week (between 8am and 6pm)

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What it takes

Skills and knowledge

You'll need:

  • customer service skills
  • the ability to accept criticism and work well under pressure
  • to be thorough and pay attention to detail
  • patience and the ability to remain calm in stressful situations
  • sensitivity and understanding
  • the ability to think clearly using logic and reasoning
  • knowledge of public safety and security
  • administration skills
  • to be able to carry out basic tasks on a computer or hand-held device

Restrictions and Requirements

You'll need to:

How to become Emergency medical dispatcher

You can get into this job through:

  • a college course
  • an apprenticeship
  • applying directly

College

You could do a college course to get some of the computer and typing skills you'll need in this job. 

You could do a level 2 award in touch typing or a level 2 ICDL award in IT user skills.

Entry requirements

There are no set entry requirements for this route.

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Apprenticeship

You can get into this role through an emergency service contact handling advanced apprenticeship.

You'll usually need to be over 18 years old and might need a GCSE grade 9 to 4 (A* to C) in English or equivalent.

Entry requirements

Employers will set their own entry requirements.

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Volunteering

You'll find it helpful to have some healthcare experience before applying for a job.

You could:

Direct Application

You can apply directly to your local ambulance service

Each service sets their own entry requirements, but it could help your application if you have:

  • GCSEs grade 9 to 4 (A* to C) in English, maths and science
  • experience in customer service, like a call centre operator
  • map reading skills and knowledge of local geography
  • an understanding of medical terminology
  • a recognised and current first aid qualification

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Career tips

You'll be expected to understand how the NHS values apply in your work when applying for a job.

Further information

You can find out more about how to become an emergency medical dispatcher from Health Careers.

What you'll do

Day-to-day tasks

In this role you could:

  • keep the caller calm to find out the location, details of what happened and condition of the patient
  • give first aid advice to people facing life-threating situations
  • decide which crew and vehicles to dispatch based on the situation and who is nearest
  • contact the crew and pass on essential information
  • create a record of calls

Working environment

You could work in a control room.

Your working environment may be emotionally demanding.

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